The smart fuel card, as one of the tools for managing consumption and distribution of oil products, plays an important role in transparency of consumption levels and preventing off-network supply. Easy and timely access for vehicle owners to this card, especially in conditions where the use of the fuel station card is limited in some provinces, has become even more important.
Problems in the Fuel Card Issuance Process
The national plan for instant issuance of smart fuel cards was implemented last winter with the aim of accelerating the issuance process and reducing operational costs. According to this plan, applicants can register their requests online by visiting the website of the National Oil Products Distribution Company. However, some applicants have reported issues in this process during their calls.
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Delays and Deficiencies in Communication
Applicants have reported that despite completing the application registration steps, in some cases, text messages regarding the continuation of the process or the time for receiving the card are not sent. Additionally, delays in application registration and the non-display of some operational areas in the system are other mentioned problems. These issues are not limited to requests for new fuel cards, and applicants for duplicate cards are also facing difficulties.
According to previous communications, the possibility of registering a request for a duplicate card online has been provided, and the approximate time for receiving it has been announced as about 10 days. However, some citizens have complained about the lengthening of this process and the lack of informational text messages. Some applicants also report that the system or application stops during the registration process and tracking the status of the lost card.
The Importance of Fuel Cards for Drivers
The fuel card is considered the main tool for many drivers to access their fuel quota, and delays in issuing or replacing it can complicate the use of the quota. Therefore, prolonging the process of receiving the card can create more daily problems for drivers.
In light of the complaints raised, it is expected that the National Oil Products Distribution Company will take action to investigate potential disruptions in the application registration system and the performance of issuance centers. Applicants who encounter questions or problems during the registration or tracking of the smart fuel card can contact the National Oil Products Distribution Company's response center at 09627.
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